Professional Level:

• Business Letters (Requests, Recommendation, Persuasive – Sales Letter & Routine Denial)
• Memo Writing
• Face-to-Face Workplace Communication
• Informal & Formal Business Report
• Formal Business Report
• Audience Analysis and Successful Oral Presentation
• Presenting your report professionally
• Writing in plain English
• Identifying communication styles
• Management and executive summaries
• Writing “benefit” statements
• Writing one-page reports
• Editing your report
• Report writing practice
• Completion of a personal action plan

Course Objectives & Learning Outcomes

This course is designed to develop professional communication skills. As a result of this course, participants are expected to:

• Understand the importance of effective communication in professional and business settings.
• Understand and utilize the basic forms (e-mail, memos, letters, informal and formal reports, and informal and formal presentations) that are used in effective business communication.
• Write well-organized and effective business memos, letters, and reports.
• Reinforce and further develop presentation skills in order to deliver professional presentations.
• Understand and use computer-aided communication including e-mails and presentation software.
• Work effectively in a team to improve communication skills and to prepare and present group projects.
• Polish Standard English skills used in writing and speaking to enhance professional communication.

Methodology

Presentations, interviews, meetings and conferences are an integral part of any professional environment. Well-prepared and well-executed presentations leave an indelible impression on superiors, peers and subordinates alike. Students will learn to use graphics, audio-visual aids and audience handouts in an effective manner. Audience awareness, developing a design, handling questions and answers, personal presence, style and body language are some other aspects that will be discussed.

Designed For

English Language Proficiency provides skill development experience for senior and mid-level professionals. Students interested to improve their skills may also enroll in this program.
To be eligible for this course, the applicant must possess a Bachelors's degree from any HEC recognized university and should have Basic English language knowledge.